Warranty & Homeowner Care
In order to provide you (our valued homeowner) with exceptional service and support after your home purchase, we ask that you please follow our warranty process:
- 30 Day Warranty - An Alturas Homes Customer Care Representative will automatically contact you via your email address on file thirty (30) days after you move in to remind you to submit your request for any warranty service you may need. This thirty (30) day period allows you sufficient time to become settled in your new home and compile a list of any items that may need to be addressed after thirty (30) days of occupancy.
- 11 Month Warranty - Near the end of your eleventh month of ownership, you will be contacted again to submit any one year warranty requests. With this submission, we will review any outstanding warranty issues you may have with your new home.
Please use the online form to submit warranty requests. All warranty requests MUST include photos. Requests made without photos cannot be accepted.
In order to minimize warranty visits and for your convenience, we ask that you please refrain from submitting any warranty items outside of your 30 day or 11 month periods. We assure you that everything will be taken care of before your one year warranty expires.
Submit a Warranty Claim